Refund policy

Due to food safety and hygiene reasons, we do not accept returns or exchanges for food products unless the item is damaged, defective, or incorrect.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at risecoreg@gmail.com. Please note that returns will need to be sent to the following address: 501/36 Walker Street Rhodes NSW 2138 Australia

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at risecoreg@gmail.com.

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Due to food safety and hygiene reasons, we do not accept returns or exchanges for food products unless they arrive damaged, defective, or you receive the wrong item.

Non-returnable items include:
• Opened food products
• Food products with broken seals or damaged packaging
• Sale items
• Gift cards

If you have any questions regarding your order, please contact us at  risecoreg@gmail.com.

 

Exchanges 

We do not offer direct exchanges for food products.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and we will arrange a replacement or refund where appropriate.

 

Refunds 

Once we have reviewed your claim, we will notify you of the outcome.

If your refund is approved, it will be processed to your original payment method within 5–10 business days.

Please note that due to food safety and hygiene reasons, we do not offer refunds for opened food products or change-of-mind purchases.

Refunds or replacements are only available if:
• The item arrived damaged during transit.
• You received the wrong product.
• The product is defective or unsuitable for consumption upon arrival.

If your refund has not appeared after 10 business days, please contact us at risecoreg@gmail.com.